Privacy Policy

This Privacy Policy explains how CLOVER collects, uses, and protects your personal information when you use our delivery app. By using CLOVER, you agree to the practices described below.

We collect information you provide directly to us when you create an account, place an order, or contact support: • Account information: your name, email address, and phone number. • Delivery information: your delivery addresses and delivery instructions. • Order information: the items you order, store selections, payment method (cash or POS), tips, scheduled delivery time, and order history. • Profile information: an optional profile photo. • Communications: notes you add to orders and messages you send to drivers via in-app chat. • Subscription information: if you join Clover+, we store your membership plan (monthly or yearly), subscription status, and renewal date. When you use the app, we also collect: • Location data: your device's GPS location is used to calculate delivery distance, delivery fees, and to assign the nearest available driver. Location is only accessed while you are actively placing or tracking an order. • Device information: basic device type and browser information to keep the app secure and functioning.

We use your information to: • Process and deliver your orders. • Calculate accurate, distance-based delivery fees. • Connect you with the right store and driver. • Send you order status updates by email, WhatsApp, and in-app notifications. • Provide customer support and resolve disputes. • Operate our loyalty, referral, and credit reward programs. • Detect and prevent fraud, abuse, and policy violations. • Improve our services, stores, and delivery experience.

Location data is essential for a delivery service. We use your GPS coordinates to: • Determine the distance between you and the store. • Calculate the correct delivery fee based on distance tiers. • Help the driver find your delivery address. • Show you an estimated delivery time. Your location is only collected when you are actively using the app to place or track an order. We do not track your location in the background when the app is closed.

We share your information only as necessary to fulfill your orders: • With the store or restaurant you ordered from, so they can prepare your order. We share your name, delivery address, order details, and notes — not your payment data. • With the assigned driver, so they can pick up and deliver your order. We share your name, delivery address, and contact details. • With our payment processing partner (when applicable) to complete POS transactions. • With WhatsApp and email providers to send you order status notifications. We never sell your personal information to third parties. We only share data with authorities when legally required to do so.

If you subscribe to Clover+, we collect and store your subscription plan (monthly or yearly), subscription status, price paid, and renewal/expiry date. This information is used to activate and maintain your membership benefits, including free delivery and bonus loyalty points. You may cancel your subscription at any time from the Clover+ page in the app. Your benefits remain active until the end of your current billing period. We do not store full credit or debit card numbers — subscription payments are collected manually (cash or bank transfer) until digital payment integration is available.

When you choose to schedule a delivery for a later time, we store the date and time you selected. This information is shared with the store and driver so they can prepare and deliver your order at the requested time. Scheduled order times are kept with your order history and may be used to improve our delivery scheduling features.

We keep your data only as long as needed for the purposes described in this policy. Specific retention periods: • Account information (name, email, phone, profile photo): kept while your account is active. When you delete your account, this data is removed immediately. • Saved delivery addresses and recurring order templates: removed immediately when you delete your account. • Order history and transaction records: 7 years from the order date, for tax and accounting compliance. • Payment records (cash and POS amounts): 7 years from the transaction date. • Support messages and chat communications: 2 years from the last message, for dispute resolution and security. • Reviews and ratings: kept for the lifetime of the relevant store or driver listing, or up to 3 years. • Driver and store performance records: 7 years from the end of the business relationship. • Clover+ subscription records: 7 years from the subscription end date, for financial record-keeping. • Loyalty points and credit balances: removed when you delete your account. After each retention period expires, the data is permanently removed. You may request deletion of your account and personal data at any time via Profile → Delete Account or by contacting support.

You have the right to: • Access the personal information we hold about you. • Correct inaccurate or incomplete information. • Request deletion of your personal data. • Opt out of promotional communications. • Withdraw consent for location access at any time through your device settings. To exercise any of these rights, contact our support team via the app or the details below.

We use industry-standard measures to protect your personal information, including encrypted connections and secure data storage. Payment data is handled by certified payment processors — we do not store your full card details. While we work hard to protect your information, no method of transmission over the internet is 100% secure.

CLOVER is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email. The "last updated" date below reflects when the policy was last revised.

If you have questions about this Privacy Policy or your personal data, please contact our support team: • In-app: Profile → Help & Support • WhatsApp: available in the Support section of your profile • Phone: available in the Support section of your profile