Terms of Service

These Terms of Service govern your use of the CLOVER delivery app. Please read them carefully before placing an order. By using CLOVER, you agree to be bound by these terms.

By downloading, accessing, or using the CLOVER app, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the app.

CLOVER is an on-demand delivery platform that connects customers with stores, restaurants, and independent drivers. We facilitate the ordering, payment, and delivery of goods but are not the seller of the products themselves. Products are sold by the respective stores and restaurants, and delivery is performed by drivers.

To place orders, you must create an account with a valid email address and phone number. You are responsible for keeping your account credentials secure and for all activity under your account. You must be at least 13 years old to use CLOVER. If you are under 18, you may use the app only with the involvement of a parent or guardian.

• All orders are subject to acceptance and availability. A store or restaurant may decline or cancel an order. • Prices are set by the store or restaurant and may change at any time. The price shown at checkout is the price you pay. • Delivery fees are calculated based on the distance between the store and your delivery address, using the distance tiers configured for each store or globally by CLOVER. • Some stores offer free delivery above a minimum order amount. • Tips are optional and go directly to your driver. • Applicable taxes and service fees, where shown, are added at checkout.

You may pay by cash on delivery or by POS (card payment) depending on the options offered by the store. When you choose POS, payment is processed securely through our payment partner. You authorize us to charge the selected payment method for the full order total, including delivery fees, tips, and applicable taxes.

• Delivery times are estimates and may vary due to traffic, weather, store preparation time, and driver availability. • You must provide a complete and accurate delivery address. We are not responsible for failed deliveries due to incorrect or incomplete addresses. • Someone must be available to receive the order at the delivery address. If no one is available, the driver may attempt to contact you; additional fees may apply for redelivery. • You acknowledge that the driver's GPS location may be shared with you for tracking purposes during an active delivery.

• You may cancel an order before it has been accepted by the store. Once the store has accepted and started preparing your order, cancellation may not be possible. • If your order is wrong, incomplete, or never arrives, you may file a dispute through the app or contact support. • Refunds, when approved, are issued to your original payment method or as in-app credit, at our discretion. • Refund processing times depend on your payment provider and may take several business days.

• Promotional codes and discounts are subject to their stated terms, including minimum order values and expiry dates. • Coupons may be limited to specific stores or customers. • Loyalty credits and referral rewards have no cash value and may expire if not used within the stated period. • Abuse of promotions, including creating multiple accounts to exploit referral rewards, may result in cancellation of credits and account suspension.

Drivers are independent contractors, not employees of CLOVER. While we work to ensure reliable service, CLOVER is not liable for the individual conduct of drivers beyond the delivery service itself. Any concerns about a driver should be reported through the app's dispute or support channels.

You agree not to: • Use the app for any unlawful purpose. • Abuse, harass, or threaten store staff, drivers, or other users. • Provide false or misleading information. • Attempt to interfere with the app's operation or security. • Create multiple accounts to abuse promotions or evade restrictions. Violation of these rules may result in account suspension and loss of access to the service.

The CLOVER name, logo, app design, and all content are owned by CLOVER and protected by intellectual property laws. You may not copy, modify, or distribute any part of the app without our written permission.

CLOVER provides the platform on an "as is" basis. To the fullest extent permitted by law, CLOVER is not liable for indirect, incidental, or consequential damages arising from your use of the app, including but not limited to delays, lost orders, or disputes with stores or drivers. Our total liability is limited to the amount you paid for the order in question.

We may update these Terms of Service from time to time. When we make material changes, we will notify you through the app or by email. Continued use of the app after changes take effect constitutes acceptance of the updated terms.

If you have questions about these Terms, please contact our support team: • In-app: Profile → Help & Support • WhatsApp: available in the Support section of your profile • Phone: available in the Support section of your profile